domain

# ZappCare

Business Suite

## Messages

24 Active
Sarah Jenkins 12:45 PM

I'm having trouble accessing my latest dental claim...

Claims Urgent
Mark Thompson 11:20 AM

Thanks for the update. Let me check with my insurance provider.

General
Elena Rodriguez Yesterday

The prescription was sent to the wrong pharmacy branch again.

Pharmacy
Gregory Peck Yesterday

Is it possible to reschedule my Tuesday appointment to Wednesday?

### Sarah Jenkins

timer Active 5m ago • Patient ID: #88291

Today, Oct 24

Sarah Jenkins

Hello, I'm having trouble accessing my latest dental claim. It says "Pending Review" but it's been over two weeks now. Can you check on this?

12:45 PM

AR

Alex Rivera

Hi Sarah! Let me look into that for you. Our claims department had a slight backlog last week. One moment while I pull up your file.

12:47 PM • Read

Thank you! I appreciate the quick response. The claim number is #DC-90122.

12:48 PM

### Sarah Jenkins

s.jenkins@example.com

VIP Member Dental Plan B

Assignment

person

Assignee

Alex Rivera

group

Team

Customer Support

Contact Tags

#billing
#urgent
#followup

Internal Notes

Patient called yesterday about dental claim #DC-90122. Wants update by Friday. Prefer email communication.

— Added by Mark T.