medical_services

# ZappCare

System Admin

settings Settings help_outline Support
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## Unassigned Queue

Managing high-priority incoming conversations.

24 Active Agents
Waiting Total 12
Critical Delay 03
Avg. Response 2m 14s
Service Level 98%

Contact | Last Message | Waiting Time | Priority | Action
--- | --- | --- | --- | ---
Elena Rodriguez +1 (555) 012-3456 | "I'm having trouble accessing my lab results from yesterday..." | schedule 4m 12s | High |
Marcus Chen marcus.c@example.com | "Need to reschedule my consultation with Dr. Smith for next week." | schedule 12m 45s | Normal |
SJ Sarah Jenkins +1 (555) 998-0021 | "Which pharmacy has my prescription ready?" | schedule 1h 04m | Normal |
Julia Vance julia.v@org.co | "I have a sharp pain in my lower back, need medical advice immediately." | priority_high 0m 34s | Urgent |

inbox

### Queue Health is Normal

There are 12 more unassigned chats remaining in the secondary queue. Efficiency is currently at 94%.