# ZappCare

Business Inbox

settings Settings help Support

## Reports Overview

Overview Activity
search
bolt
-12%

Avg. Response Time

### 1.8 min

task_alt
+4.2%

Resolution Rate

### 94.2%

trending_up
-0.8%

Productivity Score

### 8.4 / 10

chat_bubble
+18%

Total Volume

### 12,482

### Message Traffic

Total volume across all integrated channels

WhatsApp
Email
1.2k
MonTueWedThuFriSatSun

### Volume by Channel

WhatsApp 65%
Web Chat 22%
Instagram 10%
Telegram 3%

WhatsApp continues to be your primary communication driver, seeing a 12% increase since last week.

### Top Performing Agents

Agent | Conversations | Avg. Score | Avg. Response | Status
--- | --- | --- | --- | ---
Sarah Jenkins Senior Support | 842 | star 4.9 | 52s | Active
Marcus Kinsley Lead Specialist | 721 | star 4.8 | 1m 15s | Active
Elena Rodriguez Customer Success | 654 | star 4.6 | 1m 42s | Offline