bolt

# ZappCare

System Admin

settings Settings help_outline Support

## My Workload

You have 12 active conversations across 4 priority tenants.

speed

### Avg. Response Time

1.4min

trending_down 12% faster than last week
check_circle

### Resolved Today

48

military_tech Personal record pace
mark_email_unread
Unread Messages
04
hourglass_empty
Waiting for Customer
08

### Assigned to Me

!

Marcus Thorne

Order #4492

2m ago

"I still haven't received my tracking number for the international shipment. Can you please..."

domain GlobalTrade

Elena Rodriguez

Billing Inquiry

1h ago

"Thank you for the clarification. I'll check my bank statement and get back to you shortly."

hourglass_bottom Awaiting Reply
JW

James Wilson

API Integration

Just Now

"Hey, we're seeing some 403 errors on the production endpoint. Can you take a quick look?"

bolt TechCore

Dr. Simon K.

Account Update

15m ago

"I've uploaded the necessary documents. Let me know if there's anything else needed."

schedule Last active: 15m

Maya Chen

Refund Status

Waiting

"It's been three days since the request. Is there any update on when the funds will be visible?"

credit_card FinLease
add

Accept Next Queue Item

45 pending in global queue

#### Weekly Goal Progress

You are on track to exceed your CSAT targets.

85% Complete

Target

250 Chats

Current

212 Chats

CSAT

4.9 / 5.0

star

#### Top Performer

You ranked in the top 5% for response quality this month.