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# ZappCare

Business Suite

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Alex Rivera

Admin

## Analytics Overview

Real-time performance metrics for ZappCare Business

forum
+12%

432

Active Conversations

hourglass_top
High

24

Waiting Reply

check_circle
94%

1,280

Resolved Today

engineering
Optimal

78%

Agent Workload

### Message Volume Today

Activity across all connected channels

420
08:00 10:00 12:00 14:00 16:00 18:00 20:00

### speed Agent Response Speed

Sarah Chen

Senior Lead

1.2m

avg. reply

Marcus Bell

Support Specialist

2.4m

avg. reply

Elena Kostic

Automation Ops

4.8m

avg. reply

### campaign Recent Campaigns

Product Launch Q4

Sent to 4,200 recipients

82% Open Rate Active

Holiday Discount

Sent to 12,500 recipients

64% Open Rate Ended
auto_awesome

### AI Efficiency Boost

Automated responses saved your team over 140 hours of manual work this month. Optimization is currently at peak levels.

Saved Hours

142.5h

Cost Reduction

28%

### Customer Satisfaction

Based on 842 recent surveys

star star star star star 4.8 / 5.0
96%