search
Unassigned Queue
Managing high-priority incoming conversations.
24 Active Agents
Waiting Total
12
Critical Delay
03
Avg. Response
2m 14s
Service Level
98%
| Contact | Last Message | Waiting Time | Priority | Action |
|---|---|---|---|---|
Elena Rodriguez
+1 (555) 012-3456
|
"I'm having trouble accessing my lab results from yesterday..."
|
schedule
4m 12s
|
High | |
Marcus Chen
marcus.c@example.com
|
"Need to reschedule my consultation with Dr. Smith for next week."
|
schedule
12m 45s
|
Normal | |
|
SJ
Sarah Jenkins
+1 (555) 998-0021
|
"Which pharmacy has my prescription ready?"
|
schedule
1h 04m
|
Normal | |
Julia Vance
julia.v@org.co
|
"I have a sharp pain in my lower back, need medical advice immediately."
|
priority_high
0m 34s
|
Urgent |
inbox
Queue Health is Normal
There are 12 more unassigned chats remaining in the secondary queue. Efficiency is currently at 94%.