Messages
24 Active
Sarah Jenkins
12:45 PM
I'm having trouble accessing my latest dental claim...
Claims
Urgent
Mark Thompson
11:20 AM
Thanks for the update. Let me check with my insurance provider.
General
Elena Rodriguez
Yesterday
The prescription was sent to the wrong pharmacy branch again.
Pharmacy
Gregory Peck
Yesterday
Is it possible to reschedule my Tuesday appointment to Wednesday?
Sarah Jenkins
timer Active 5m ago • Patient ID: #88291
Today, Oct 24
Sarah Jenkins
Hello, I'm having trouble accessing my latest dental claim. It says "Pending Review" but it's been over two weeks now. Can you check on this?
12:45 PM
AR
Alex Rivera
Hi Sarah! Let me look into that for you. Our claims department had a slight backlog last week. One moment while I pull up your file.
12:47 PM • Read
Thank you! I appreciate the quick response. The claim number is #DC-90122.
12:48 PM
Sarah Jenkins
s.jenkins@example.com
VIP Member
Dental Plan B
Assignment
person
Assignee
Alex Rivera
group
Team
Customer Support
Contact Tags
#billing
#urgent
#followup
Internal Notes
Patient called yesterday about dental claim #DC-90122. Wants update by Friday. Prefer email communication.
— Added by Mark T.