bolt
-12%
Avg. Response Time
1.8 min
task_alt
+4.2%
Resolution Rate
94.2%
trending_up
-0.8%
Productivity Score
8.4 / 10
chat_bubble
+18%
Total Volume
12,482
Message Traffic
Total volume across all integrated channels
WhatsApp
Email
1.2k
MonTueWedThuFriSatSun
Volume by Channel
WhatsApp
65%
Web Chat
22%
Instagram
10%
Telegram
3%
WhatsApp continues to be your primary communication driver, seeing a 12% increase since last week.
Top Performing Agents
| Agent | Conversations | Avg. Score | Avg. Response | Status |
|---|---|---|---|---|
Sarah Jenkins Senior Support |
842 |
star
4.9
|
52s | Active |
Marcus Kinsley Lead Specialist |
721 |
star
4.8
|
1m 15s | Active |
Elena Rodriguez Customer Success |
654 |
star
4.6
|
1m 42s | Offline |